Refund and Revision Policy

AI Savings Evidence · Dr Idris Maiga Version 1.2.0, effective 14 November 2026. This version updates the product list to the Advisory and Delivery Ladder and adds the Programme Recovery Kit. Orders already placed stay under the version in force when you ordered.

Payment at launch. Card checkout is not open yet. Until it opens, kits and fees are paid by invoice or bank transfer, and refunds are paid by bank transfer. References below to a card, Stripe or a checkout apply only once card checkout opens.

1. Who we are and how this policy works

These kits and advisory engagements are supplied by Dr Idrissa Maiga, trading as Dr Idris Maiga (AI Savings Evidence), sole trader, Margarita Plaza, 81 Adelaide Street, Belfast BT2 8FF, United Kingdom ("I", "me", "we", "us").

• Contact for refunds, revisions and cancellations: hello@aisavingscheck.com (requests in writing)

• Telephone: none at present

This policy sets out when you can get a refund, when I will revise my work, and how to ask. It forms part of my Terms of Service (terms.html). It does not affect your statutory rights. Where this policy gives you more than the law, you get the more generous option.

2. Business buyers and consumers

Advisory and delivery work is sold to organisations for business use. Consumer cancellation rights do not apply to business buyers, but every refund and revision promise below still does. If you buy as a consumer (an individual buying wholly or mainly for purposes outside your trade, business, craft or profession), sections 8 and 9 also apply. My digital template kits may be bought by organisations or individuals; section 5D applies to them.

3. Summary

The Executive Fit Call is free, so no refund arises. "Not useful" refunds need no reason where this policy gives them, and are limited to one per organisation for each product. A refund never exceeds the amount you paid.

4. When work starts

Delivery dates run from these points, not only from the payment date, except where the quote says otherwise.

5. Product rules

A. Focused Diagnostic (£1,500)

• Refunds: full refund if you cancel at any time before work starts. Full refund if you tell me within 14 days of delivery that the Diagnostic was not useful. No reason needed; one "not useful" refund per organisation for this product.

• Revision: one round, requested within 14 days of delivery. I correct factual or arithmetic errors, anything that misstates your intake answers, and unclear wording. A revision does not cover a different question, new data supplied after delivery, or a new analysis.

B. Assurance Review (£4,000 to £6,000), Recovery Sprint (£8,000 to £15,000) and Fractional advisory (£3,000 to £7,500 a month)

• The written quote sets the fee, payment dates, what is included, and any refund or cancellation terms. A Recovery Sprint is billed 50 percent upfront. Fractional advisory is paid in advance each month.

• If you cancel before work starts, I refund any amount you have paid that the quote does not allow me to keep as an agreed deposit. If you cancel after work has started, fees for work already done are not refunded, and any further refund is only as the quote provides.

• Unless the quote says otherwise, I will correct factual errors in a deliverable if you tell me within 14 days of delivery.

C. Earlier packaged reviews

If you bought a review under an earlier version of this policy, that earlier version still applies to that order.

D. Digital template kits (Decision-First Programme Board Pack £39, AI Portfolio Keep / Fix / Stop Kit £69, Board & AI Portfolio Bundle £99, Programme Recovery Kit £49)

• Not useful: full refund if you tell me within 14 days of delivery that a kit was not useful. No reason needed; one refund per organisation (or per person, for an individual buyer) for each kit. A Bundle refund covers the whole Bundle. When I refund you, the licence ends and you must delete your copies.

• Files that won't open or are damaged: I send a working copy free of charge; if I can't, I refund you.

• Consumers' right to cancel: you have 14 days from your order to cancel. You lose that right once the files are supplied only if, at checkout, you asked for them now and acknowledged that you would lose it, and I confirmed that by email. Otherwise you can cancel within the 14 days for a full refund. See Terms of Service section 16.5.

• Faulty digital content (consumers): you can ask for a repair or replacement, and if that is not possible or does not work, a price reduction or a refund, under the Consumer Rights Act 2015. These rights are not affected.

• No revision rounds apply to kits.

• Currency: refunds go back to the card you paid with, in the currency you paid in, for the same amount you paid, including any conversion fee Stripe added at checkout. If you paid in GBP and your bank converted it, your bank's own rate applies to the refund. Fees paid by invoice or bank transfer are refunded by bank transfer.

6. Late delivery

If I miss a promised delivery date for reasons on my side, you can cancel for a full refund or accept late delivery. Delays caused by missing or late intake information, or by changes you make to the scope, do not count as late delivery.

7. What does not count as a defect

A deliverable is not defective just because:

1. you disagree with a verdict, score or recommendation that is reasoned and supported by the evidence and method described;

2. it reflects information you supplied that was incomplete, inaccurate or out of date;

3. a low evidence score reflects missing evidence ("not yet evidenced" is not "untrue");

4. a saving or renewal outcome does not happen, or later events change the picture (prices, licensing terms, budgets, vendor features);

5. you would like a different format, length or style, provided I delivered what was described;

6. you ask for work outside the agreed scope (more claims, another tool, new data);

7. your organisation's own decision differs from my findings;

8. it is disclosed under freedom-of-information or other public-access rules.

You can still use the "not useful" refund within 14 days of delivery. None of this limits your statutory rights.

8. Consumers: your 14-day right to cancel

If you are a consumer, our contract is made at a distance, and you can cancel within 14 days of the day the contract is made, without giving a reason.

• I will not start work within those 14 days unless you expressly ask me to.

• If you ask me to start and then cancel within the 14 days, you pay an amount in proportion to the work done up to the time you tell me, compared with the full service. I refund the rest.

• If I finish the service within the 14 days at your request, you lose the right to cancel, provided you acknowledged this when you asked me to start.

For digital template kits, the right to cancel works as described in section 5D and Terms of Service section 16.5.

Right to cancel. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us (Dr Idrissa Maiga, trading as Dr Idris Maiga (AI Savings Evidence), sole trader, Margarita Plaza, 81 Adelaide Street, Belfast BT2 8FF; hello@aisavingscheck.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation. If you cancel this contract, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Model cancellation form

To Dr Idrissa Maiga, trading as Dr Idris Maiga (AI Savings Evidence), sole trader, Margarita Plaza, 81 Adelaide Street, Belfast BT2 8FF, hello@aisavingscheck.com: I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*] / digital content [*], Ordered on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date [*] Delete as appropriate.

9. Consumers: your rights if something goes wrong

I must perform the service with reasonable care and skill, and anything I say about the service that you rely on is binding. If I fall short, you can ask me to redo the affected part at no cost and within a reasonable time. If that is impossible, or cannot be done within a reasonable time or without significant inconvenience, you can get an appropriate price reduction, up to the full price. These rights apply on top of this policy and cannot be excluded.

10. How to make a request, and response times

1. How to ask: email hello@aisavingscheck.com with your order details (product, payment date, or invoice or purchase-order number), what you want (refund, revision or cancellation) and, for a revision, what is wrong. Consumers may use the model form above.

2. Acknowledgement: within 1 working day.

3. Decision, or a revised delivery timetable: within 5 working days. Revisions are delivered within 5 working days of agreeing what needs changing.

4. Refunds are paid within 14 days of my agreeing them, or of a consumer cancellation, to the original card through Stripe (your bank may take a few more days to show it). Purchase-order buyers receive a credit note and a bank transfer.

5. If you are unhappy with my answer, reply and I will review it again personally within 5 working days. This does not affect your legal rights.